Client Services Underwriter Vacancy

Position Client Services Underwriter Division: Sales & Business Development Section: Regional – St. Lucia Primary Position Objectives The Client Services Underwriter – St. Lucia is expected to be dedicated to providing unfailing support to all stakeholders in the unit to ensure customer satisfaction as well as contribute to the sustainable growth and development of business for Beacon. The Underwriter will have the ability to bind cover up to a specified amount, provide quotes, manage claims and receivables, deal with customer service issues and engage in marketing of Beacon’s services. Position Responsibilities: Key Responsibilities: Underwriting: Provide timely quotations for all classes of business in keeping with The Beacon’s guidelines and approved Limits of Authority. Bind Coverage for quotations provided and accept New Business for all classes of insurance in keeping with The Beacon’s guidelines and approved Limits of Authority. Provide immediate Proof of Cover as may be required. To provide timely sign off on all Policy and other Documents as required. Business Development/Revenue Generation: Consistently identify new opportunities for cross -selling and up-selling the company’s products across Direct Team. To assist in the formulation, development and implementation of special projects To assist, Supervisor and Senior Management with effectively growing Beacon’s book of business. Develop Business through improvement of relationships with customers. To maintain Beacon’s book of business under your purview by ensuring policies are renewed through continuous communication with the Customers. Continuously ensure compliance with all The Beacon’s guidelines, manuals, corporate policies and SOPs. Reporting: To assist in preparation monthly reports on business written and overall performance of the book of business under your purview. Customer Service: Timely response to all Customers queries and requests. Handle queries that arise from customers concerning their accounts To provide technical advice to Customers, Agents and Underwriters when necessary. Claims Support: Receive Claim Documentation, date stamp them, scan and e-mail to P&C Claims Technical Support Team Print Letters for disbursement where necessary and arrange for same to be mailed. Disburse printed cheques to Customers and place the signed cheque stub in the physical claim file. Print Discharge Forms where necessary, scan signed document and e-mail to P&C Claims Technical Support Team Forward all original documents to Document Management Technicians to place in chronological order in physical claim files and place files in appropriate draws in numerical order Cashing Support: In the absence of the cashier complete the cashing functions: Processing of receipts and deposits in accordance with cash collection procedures. Preparation of Payment vouchers, cheques and disbursements of cheques – Operational Expenses. Filing of all finance related documents – receipts, deposit slips and vouchers. Process online transactions via internet to have payments processed by head office. Preparation of Night Deposit. Disbursement and Reconciliation of Petty Cash Filing Administration: Ensure the accuracy and efficiency of all entries made on The Beacon’s core operating system. Team Support: Complete any job-related function relevant to the Sales and Business Development Division that may be required. Actively participate in required Team Events and Team Building Behavioral Competencies: Key Competencies: Communication Skills: Effectiveness in transmitting information, including confidentiality, facilitation/participation in sharing information, and oral and written expression. Customer Focus: Ability to provide quality service to internal and external clients, including demonstrated commitment to improvement of service. Problem Solving and Decision Making: Ability to complete job assignments, including judgement, problem solving, and use of appropriate resources in decision making. Building Collaborative Relationships and Teamwork: Effectiveness in working with others to achieve individual and unit goals. Key Technical Competencies: 1. Insurance Principles and Practices: Represents the individual’s knowledge and understanding of the core principles of insurance and how this is applied on a day-to-day basis 2. Insurance Products and Services: Represents an individual’s knowledge and understanding of the range of insurance products and services available in the market and how that knowledge can be used to meet client needs. 3. Compliance and Operational Risk Knowledge: Represents an individual’s knowledge and understanding of regulatory requirements and how to meet these on a day-to-day basis. It is also about understanding the concept of operational risk and how this is controlled within organizations. 4. Claims Knowledge: Represents an individual’s knowledge of how claims should be handled and managed 5. Underwriting Knowledge: Represents an individual’s knowledge of the underwriting process. 6. Company Market Knowledge: Represents an individual’s knowledge of Beacon and the wider insurance market place and how this is applied on day-to-day basis. Key Job-Specific Competencies (for Technical Team Members such as UWs) 7. Risk Perception and assessment: Knowledge and understanding of the information gathering process, the factors that affect the acceptance and underwriting of risks and how these are applied on a day-to-day basis. 8. Pricing the risk: Knowledge and understanding of the factors that affect the pricing of risks and the ability to apply these on a day-to-day basis. 9. Underwriting Process: Knowledge and understanding of Beacon’s underwriting processes and procedures which is needed for new risks, alterations, renewals, and/or cancellations to be processed in an accurate and timely manner. 10. Underwriting Management: Knowledge and understanding of the factors that affect the performance of an underwriting portfolio and how risk exposure can be monitored and controlled. Qualifications and Experience: 5 CSEC Passes Must include Math and English (No less than a grade 2) Certification: Certificate of Proficiency or equivalent (GI) BDI/CII Cert/AINS or equivalent (GIII) Experience: Minimum 1-6 years’ experience in general insurance underwriting Position Interface (People that you liaise with on a regular basis): External: Customers/Brokers/Agents and Salespersons Internal: SBD team, IS, Insurance Operations Property & Casualty, Finance All applications must be submitted to vacancies@beacon.co.tt by September 30, 2023