Digicel Campaign Manager Vacancy (using Marketing and Commercial team goals)

VACANCY- Campaign Manager Location: Gros Islet, LC Company: Digicel About Digicel As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day. Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that. Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out. Visit www.digicelgroup.com for more. About the position: At Digicel our biggest concern is our clients. We work everyday to provide them with the best quality network and communication services. With this consumer-centric mindset, we are creating a new business segment exclusively dedicated to customer value management. We are building a team all throughout the Caribbean and Central America to guarantee our customers are at heart of every strategy and every offer Digicel creates. To guarantee agility in our deliveries, the team will be set up in agile ways of working consisting of product owners, campaign managers, go-to-market specialists and a data center of excellence. We’re looking for people to join this new team and to bring a fresh approach to help Digicel to continue delivering the best services for our clients. Are you drawn towards innovation? Are you open to test new ideas and learn from the results? Do you want to work on a multi-functional team with people with different profiles? Want to see your ideas come to life and become part of Digicel’s day-to-day business? Then this may be just the job for you! Our Ideal Candidate will be based in Antigua and Barbuda, Grenada or St Lucia. Description: As Digicel’s CVM Campaign Manager for Tier 3 you will: Develop and implement customer value management strategy across multiple channels (SMS, push notification, e-mail, etc) for each of the markets based on Marketing and Commercial’s teams goals Guarantee the execution of set strategies across Antigua & Barbuda, Grenada or St Lucia with monthly definition of KPIs and goals to be reached Manage a multi-market CVM team direct leadership on the markets’ Product Owners, guiding them on how to best reach the strategy and goals laid out for their markets Develop a culture of engagement and leads and motivates the team to deliver business objectives by setting clear expectations, adjusting strategy as needed to address changing local market conditions, and continually developing the competency of team members. Overseeing markets’ monthly results and providing hands-on guidance in case of bellow-targets performances Work together with the Data Lead to ensure correct reporting and visualization of campaign and customer data for generation of insights Providing monthly reports to senior Commercial leadership in Digicel based on markets’ performance Conducting CVM monthly audits to ensure all 8 markets are complying to set strategy Profile: Strong communication skills Decision making authority Ability to change quickly and re-plan when needed Strong leadership skills Strong ability to solve problems and monitor their progress Critical sense and passion to challenge the status quo to find new solutions and promote innovative ideas - adaptability to change Requirements: Bachelor’s degree is required. An MBA or other advanced degree is preferred. At least six (6) years of relevant commercial/ marketing experience Experience with leadership and management of a large group of people Experience with CVM systems for customer journey design and management Proven success in delivering marketing or sales results and/or achieving targets by leading sales teams Experience in business analytics or other analytical areas is preferred – mainly data visualization and segmentation The ability to think analytically and apply good business judgment, as well as being capable of leading cross-functional teams of people Strong project management skills, i.e., the ability to manage and prioritize multiple projects and requirements simultaneously Prior experience with telecommunications is preferred. https://careers.digicelgroup.com/job/Gros-Islet-Campaign-Manager/768670302/